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Accident Tips

Claims Accident Tips

Auto Accident

Do you know what to do if you are involved in an auto accident?

Review this checklist to be sure.

  • Stay calm. Make sure your vehicle is out of the way of traffic.
  • Get the name, phone number, address and driver’s license number of everybody involved. Get contact information for all witnesses, too.
  • Gather vehicle (make, model, color, plate number/s) for every involved vehicle. If you have a camera, take pictures. The longer you wait, the more likely you will miss important details.
  • The party's name, address and phone number if the owner is someone other than the driver.
  • If you envisage trouble, call the police to file a report.
  • The specific location of the accident and the identity of the specific authority that responds to the scene (police, highway patrol, Road Safety Officer, fire/rescue) if possible.
  • Do not admit fault. Let the authorities complete their investigation.
  • Do not admit fault. Let the authorities complete their investigation.


If loss occurs

  • Take the necessary steps to protect persons from injury.
  • Contact authorities (fire, police, etc.).
  • Contact your insurance broker or if unavailable, Staco`s claims response line at 08052099342. Be sure to leave your policy number and contact information, including cell phone numbers and operable land phone numbers where you can be reached.
  • Take steps to protect property from further damage. This may include covering holes in the roof or walls and extracting water. Maintain receipts and records of your expenses.
  • Preserve the loss scene areas by preventing persons, other than public authorities and contractors performing emergency repairs, from entering.
  • Do not attempt to use electric devices exposed to fire, smoke or water.,/span>
  • If possible, take photos or video of damaged property.
  • Do not discard damaged property or begin repairs without prior approval from your claims representative.

Public Liability

When a liability incident occurs, there are steps you can take to minimize the impact on your time and your business.

If an incident occurs:

  • Record the names of any witnesses and/or other involved parties; include addresses and phone numbers.
  • Identify any visible hazards or debris in the area.
  • Record the identity of any investigative authorities.
  • In the event of a slip and fall, take note of the shoes or clothing worn by the person who fell.
  • Retain any items related to the cause of injury or damage.
  • Contact your insurance agent to report any potential claim that may exist.
* Incident may include slips and trips, injuries and product damages.

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